Family Solution

1. Introduction

Last updated: 2025-11-14

Welcome to Family Solution. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have with respect to your information.

2. Data We Collect

We may collect and process several types of information about you, including:

• Account & profile information: name, email address, profile photo, contact info you provide.
• Device & usage data: device identifiers, IP address, operating system, browser type, pages/screens visited, and usage metrics.
• Content you provide: messages, files, updates, preferences, and other content you submit while using the app.
• Location data: if you opt in to location services, we may collect coarse or precise location data.
• Payment information: if you make purchases, payment data is processed by our third-party payment provider (we do not store full payment card details).

3. How We Use Your Data

We use personal data to:

• Provide and maintain our services, including account management and customer support.
• Process transactions and send transactional messages (invoices, confirmations).
• Personalize the user experience and provide features tailored to you.
• Analyze usage to improve and develop new features.
• Send promotional messages only where you have opted in; you can opt out at any time.
• Comply with legal obligations and protect rights and safety.

4. Sharing & Disclosure

We do not sell your personal data. We may share information in limited circumstances:

• Service providers: trusted vendors who help operate the app (e.g., hosting, analytics, payment processors).
• Legal requests: to comply with laws, legal processes, or to protect rights and safety.
• Business transfers: in connection with a merger, sale, or reorganization — with notice to users where required.

5. Cookies & Tracking

We and our partners use cookies and similar technologies to provide, protect and improve the app — for example to remember preferences, enable features, and analyze traffic. You can control cookie settings in your browser or device.

6. Third-Party Services

Some features rely on third-party services (analytics, crash reporting, maps, payments). These third parties have their own privacy policies and controls. We encourage you to review them before providing personal information.

7. Security

We implement reasonable technical and organizational measures designed to protect your data. However, no transmission over the Internet or storage system is 100% secure. Please help protect your account by using a strong password and keeping your credentials private.

8. Children's Privacy

Family Solution is not directed to children under 13 (or the applicable age in your country). We do not knowingly collect personal information from children under that age. If you believe your child provided us personal data, contact us and we will remove it.

9. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict processing.
• Request a copy of your data in a commonly used format (data portability).

To exercise these rights, contact us using the details below. We may ask for proof of identity before fulfilling certain requests.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date and, where required, notify you (for example via email or an in-app notice).